Effective Date: May 2026

1. Acceptance of Services

By booking, scheduling, or using services from Whisper Clean and Shine LLC (“Company”), the Client agrees to these Terms and Conditions in full.

The Company reserves the right to refuse or discontinue service at its sole discretion.

2. Scope of Services

Services may include, but are not limited to:

Standard / Maintenance Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Vacation Rental Cleaning
Add-on services agreed upon in writing

The Company performs services based on the condition and accessibility of the property at the time of service.

3. Estimates and Pricing

All quotes are estimates based on the information provided by the Client. Final pricing may change if:

the property condition differs from the original description,
excessive dirt, mold, trash, pet waste, bodily fluids, smoke residue, or biohazards are present,
additional time or labor is required.

The Company reserves the right to adjust pricing before or during service with notice to the Client.

4. Payment Terms

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

Credit/Debit Card
ACH Transfer
Zelle
Cash
Online Invoice Payment

Late payments may incur:

late fees,
collection costs,
legal fees,
interest permitted by applicable law.

Returned payments or chargebacks without valid cause will be considered breach of contract.

5. No Refund Policy

Due to the nature of cleaning services, all sales are final. The Company does not guarantee perfection and does not provide refunds for:

subjective dissatisfaction,
overlooked minor details,
pre-existing damage,
wear and tear,
permanent stains,
odors,
results limited by the condition or age of surfaces/materials.

If the Client is dissatisfied, the Company must be notified within 24 hours of service completion with photo evidence.

At the Company’s sole discretion, a touch-up may be offered instead of a refund.

6. Cancellation Policy

Appointments canceled with less than 24 hours notice may be subject to a cancellation fee of up to 100% of the scheduled service amount.

Same-day cancellations, lockouts, no-shows, or inability to access the property may result in full service charges.

7. Property Access

The Client is responsible for ensuring access to the property at the scheduled time. If cleaners cannot enter the property due to:

incorrect codes,
locked doors,
pets,
security restrictions,
utility shutoffs,

the appointment may be canceled and charged in full.

8. Safety Conditions

The Company reserves the right to refuse service in unsafe or unsanitary conditions, including but not limited to:

aggressive animals,
hazardous chemicals,
infestations,
mold exposure,
human or animal waste,
illegal activity,
biohazards,
unsafe structures.

If unsafe conditions are discovered during service, cleaners may leave immediately and full payment may still apply.

9. Client Responsibilities

The Client agrees to:

provide running water and electricity,
secure pets,
remove weapons, illegal substances, and valuables,
disclose fragile or high-value items,
notify the Company of any risks or hazards.

The Company is not responsible for damage caused by unstable, improperly installed, or already damaged items.

10. Pre-Existing Damage

The Company is not liable for:

pre-existing damage,
scratches,
loose fixtures,
improperly secured décor,
faded surfaces,
damaged grout,
oxidized surfaces,
weakened blinds,
cracked materials,
old paint,
water damage,
normal wear and tear.

Some stains, buildup, rust, calcium deposits, or discoloration may be permanent and cannot be removed.

11. Limitation of Liability

The Company’s liability shall not exceed the total amount paid for the specific service appointment.

Under no circumstances shall the Company be liable for:

indirect damages,
incidental damages,
emotional distress,
lost income,
business interruption,
loss of bookings,
hotel reimbursements,
Airbnb or vacation rental penalties.

12. Vacation Rental Turnovers

For vacation rental properties, the Client is responsible for:

providing accurate turnover schedules,
ensuring guest departure,
notifying the Company of damages or special requests.

The Company is not responsible for:

guest complaints after check-in,
missing guest belongings not found during cleaning,
delays caused by late guest departures,
booking platform penalties.

13. Photos and Documentation

The Company reserves the right to take before-and-after photos for:

quality control,
documentation,
insurance protection,
dispute resolution.

Photos will not intentionally include personal identifying information whenever reasonably possible.

14. Satisfaction Claims

Any complaints must be submitted within 24 hours after service completion. Claims submitted after this period are considered waived.

The Client agrees to allow the Company the opportunity to inspect and correct any issue before hiring another cleaning company or filing a dispute.

15. Non-Solicitation of Employees

The Client agrees not to directly hire or solicit any current or former Company employee or contractor for 12 months following the last service date.

Violation of this clause may result in a placement fee of $5,000 per worker.

16. Right to Terminate Service

The Company reserves the right to immediately terminate or refuse service for:

harassment,
discrimination,
unsafe behavior,
inappropriate conduct,
nonpayment,
fraudulent disputes,
repeated unreasonable complaints.

17. Force Majeure

The Company shall not be responsible for delays or inability to perform services due to:

weather,
natural disasters,
illness,
traffic,
power outages,
emergencies,
government actions,
events beyond reasonable control.

18. Governing Law

These Terms and Conditions shall be governed by the laws of the State of Hawaii.

Any disputes shall be resolved in the appropriate courts located in the State of Hawaii.

19. Electronic Agreement

By booking services electronically, by text message, online, invoice approval, or verbally confirming service, the Client acknowledges and agrees to these Terms and Conditions.

20. Contact Information

Whisper Clean and Shine LLC
State of Hawaii, USA

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